At Litango, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our AI plant disease detection service.
Information We Collect
Information You Provide
- Account Information: Name, email address, and password
- Plant Images: Photos you upload for disease analysis
- Communications: Messages you send to our support team
- Payment Information: Billing details for premium subscriptions (processed securely by third-party payment processors)
Information We Automatically Collect
- Usage Data: How you interact with our service, features used, and time spent
- Device Information: Device type, operating system, browser type, and IP address
- Location Data: General location (country/region) to provide relevant plant disease information
- Diagnostic Results: AI analysis results and confidence scores for your scans
How We Use Your Information
We use your information to:
- Provide AI-powered plant disease detection and analysis
- Improve our machine learning models and diagnostic accuracy
- Personalize your experience and provide relevant recommendations
- Process payments and manage your subscription
- Send you important service updates and notifications
- Provide customer support and respond to your inquiries
- Detect and prevent fraud or abuse of our service
- Comply with legal obligations and protect our rights
Information Sharing
We do not sell, trade, or rent your personal information. We may share your information only in these limited circumstances:
Service Providers
Trusted third parties who help us operate our service (cloud hosting, payment processing, analytics)
Legal Requirements
When required by law, court order, or to protect our rights and safety
Business Transfers
In connection with a merger, acquisition, or sale of assets (with continued privacy protection)
With Your Consent
When you explicitly agree to share information for specific purposes
Data Security
We implement industry-standard security measures to protect your information:
Encryption
All data transmitted and stored is encrypted using advanced encryption standards
Secure Infrastructure
Our servers are hosted in secure, SOC 2 compliant data centers
Access Controls
Strict employee access controls and regular security training
Regular Backups
Automated backups and disaster recovery procedures
Your Rights and Choices
You have the following rights regarding your personal data:
Access
View and download the personal data we have about you
Correction
Update or correct inaccurate personal information
Deletion
Request deletion of your personal data (subject to legal requirements)
Restriction
Limit how we process your personal information
Objection
Object to processing based on legitimate interests
To exercise these rights, contact us at hello@litangoai.com
Cookies and Tracking
We use cookies and similar technologies to:
- Keep you logged in and remember your preferences
- Analyze how you use our service to improve performance
- Provide personalized content and recommendations
- Measure the effectiveness of our marketing campaigns
You can control cookies through your browser settings, but some features may not work properly if you disable them.
Children's Privacy
Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will delete it immediately.
Changes to This Policy
We may update this privacy policy from time to time. When we make material changes, we will:
- Update the "Last updated" date at the top of this policy
- Send you an email notification if you have an account
- Display a prominent notice on our website
Your continued use of our service after changes become effective constitutes acceptance of the updated policy.
Contact Us
If you have questions about this privacy policy or how we handle your data, please contact us: